Prom Dresses Line - Return & Exchange Policy
We at Prom Dress Line, take pride in bringing you quality dresses for all occasions. If by any chance, you are unsatisfied with your order, we will gladly assist you in exchanging the item, provided the following correct procedure is taken.
We do not accept returns under any circumstances.
If you wish to make an exchange, you must contact us via phone or email within three days of receiving your package. (After three days, no exchanges will be made.)
Please write the invoice number on the box, as this will also serve as the RA (Return Authorization) number. Also, include a copy of the original invoice inside the box and briefly explain on the invoice your reason for the return and which exact item (style number, color, size) you are looking for in exchange. (Please be advised that an exchanged item is final sale and will no longer be accepted for another exchange thereafter.)
Returning packages must be postmarked within three days from delivery arrival of the original order. If the package is not postmarked within the allowed three days of receiving the delivery, it will automatically be disqualified for an exchange.
Please note that shipping and handling (S&H) charges are non-refundable. PromDressLine is not responsible for any S&H charges incurred during the return process.
Your package is your responsibility until it reaches us, so make sure it is securely packaged. We recommend that you use a reliable delivery service and keep the proof of postage. Any items lost or damaged in transit to us will not be our responsibility.
Please send all returns to:
Phone: (657) 295-5558
Postal Mail: 14652 Industry Cir. La Mirada, CA 90638
All items will be inspected on return. All items returned to us must be in their original condition, in their original wrappings with tag attached--if they are not, we may not be able to accept them. We do not accept any used or damaged item(s).
There is a 20% restocking fee for all exchanges. However, we reserve the right to charge up to 50% additional restocking fee if any damages or missing parts are found during our inspection. You are responsible for any items lost or damaged in transit back to us. Refused, unclaimed or undeliverable orders are also subject to a 20% restocking fee.
The exchange process may take up to 7 to 14 business days from the day we receive your returned package. We are able to ship a replacement item only when all applicable restocking fees and/or S&H fees are fully paid for.
We do not accept any exchanges for used or damaged item(s).
We do not accept any exchanges for already exchanged item(s).
We do not accept any exchanges for clearance (or discounted) item(s).
They are all final sale and under no circumstances will they be qualified for an exchange.
Any merchandise received by air on a Friday or Saturday cannot be returned or exchanged. This also applies to all customers who call in for emergency air-shipping.