Prom Dress Line - FAQ


Prom Dresses - Frequently Asked Questions

If I place an order today, when will I be receiving my merchandise?

Allow one day for processing, and for domestic standard ground shipping, it takes 4-5 business days. International shipping takes 7-10 business days, but please apply 2-3 additional days to the standard delivery time. There is also a customs charge that is the customer's responsibility.

In the event that your order CANNOT go out the next business day, we will contact you immediately, so please provide a number where you can be reached at all times.

Do you have a Return and Exchange policy?

Yes, our website provides a section where you can view our Return & Exchange policy for all of our prom dresses.

http://www.promdressline.com/policy/return.php

How can I know the availability of an item?

Please give us a call at our toll free number, 1-562-292-8850, and we will gladly assist you in determining the availability of a style you are interested in. You can also email us at contact@promdressline.com, and you should receive an answer that same day or the next business day at the latest.

I am looking at a specific dress style, and I am interested in viewing this style in a different color. How can I go about in viewing this?

At this time, we do not have additional images of a style in different colors. We realize what a huge inconvenience this is. However, if you email us the style you are interested in viewing in a different color, we can direct you to another style that will hold a similar shade. Please stay tune as we are proceeding with future plans to address this problem.

How true to size do your dresses run?

Most of prom dresses run slightly larger than actual size. For example, if you are looking at a certain style in Medium, that Medium sized dress will run just slightly bigger than the average Medium you find at department stores, etc. The styles starting with "S", however, are the exception. These run just slightly smaller than actual size.

Where can I get promotion codes for your website?

Any time you place an order for a dress, please stay tune as we will soon be offering promotion codes available to all our customers. One sure way of getting the codes fast is if you register on our website. Some promotions will be sent out via email, so if you are a registered member of our website, you will definitely receive them! Follow the Prom Dress Line and view our Facebook page.

I placed an order on your website and it was declined. Why?

Please make sure that you write down the correct billing information. One thing to check is the CVV (security code on your credit card), and the billing address. Always double check your billing address information before submitting your order. If you attempt to retry submitting your order more than 2 times, the credit card issuer will automatically lock the account, to prevent further use. In that case, you must contact your credit card issuer, and verify yourself to release the lock on the account.

All orders that have been declined are not valid transactions, and we do not receive ANY payment on our end. If you see that your card has been charged despite being declined, please allow 1-2 days for your bank to release the funds back to your account. If you do not see a credit on your statement, you must contact your credit card issuer and see to it that they are not holding the funds from being returned to your account.


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